Support

Help for guests watching the TV app, and for hosts setting it up.

Guests

Your host runs your stay. For anything about your booking, the rental, the WiFi, a charge or a refund, contact your host. Their number is on the TV app's "Need anything?" screen and in the messages they sent you.

NoFrontDesk can't see or change your booking. If you can't reach your host, or something on the TV app looks wrong, email support@nofrontdesk.com. Tell us the rental's name and what the TV shows. Please don't send card numbers.

Hosts: pair a TV

You need a Roku TV, or any TV with a Roku streaming stick or box, connected to the internet.

  1. On the TV, open the Roku Streaming Store, search for NoFrontDesk and choose Add app.
  2. Open the app. An unpaired TV shows Set up this TV and a 6-letter code. The code changes every 30 minutes.
  3. In your host dashboard, open TVs, type the code and choose the unit the TV is in.
  4. Within about 15 seconds the TV switches to the welcome screen for that unit. It shows the current guest during a stay, and a welcome for the unit when it's empty.

To move a TV to another unit, unpair it in the dashboard; it goes back to showing a code. If you remove a TV, it starts over with a new code.

Want to look around first? Choose See a demo on the pairing screen. The demo uses a made-up stay, works without pairing and never charges anything.

Troubleshooting

The TV says it can't reach the internet.
Check the TV's network in Roku Settings > Network. The app keeps trying on its own, and Try again retries right away.
A paired TV is showing a pairing code again.
It was unpaired or removed in the dashboard, or it was reset. Pair it again with the new code.
The guest's name doesn't appear.
The TV shows a guest from their arrival day until their check-out time. Before their check-in time on arrival day it greets them, but nothing can be bought or rated. Between stays, the unit's welcome shows. Screens refresh about every 10 minutes.
"Add to your stay" says to finish check-in.
Buying on the TV needs a completed check-in with a saved card, and the phone number from the booking. Every purchase asks the guest for the last 4 digits of that phone.
Can I use it as the screensaver?
Yes. In Roku Settings > Theme > Screensaver, pick NoFrontDesk. It shows the same welcome and moves slightly every minute to protect the screen.

Contact

Email support@nofrontdesk.com. Hosts: include your account email and the unit name.